FAQ

andsomeplyers

FAQ


Email me lindsaydraws(at)gmail(dot)com if you have any burning questions that aren't answered below.

Why can't I order pottery outside of the UK?
At the moment, I'm only shipping pottery within the UK. I want my work to be affordable and shipping packages internationally completely cancels that out. I've also been stung by arbitrary customs charges when ordering things from abroad and I don't want that to happen to people who buy from me. If you live in London and want to save on shipping costs, you can come collect your pottery order from my studio in Hackney. Just choose "Antarctica" as your location and I will arrange a time with you by email.

How long will my order take to arrive?
I will endeavor to get to the post office as soon as possible after you place your order. The rest is up to the postal service(s). I ship everything second class to keep prices down for you. If there is any reason I'm delayed, I'll email you to let you know. If your order hasn't arrived within two weeks of you ordering, let me know.

Is there anywhere in the US that sells your zine?
Not at the moment unfortunately. The good news is that postage on zines is not terribly expensive. 

Can I stock your zine/prints/pottery in my store/distro?
Yeah, that would be great! Email me and we can figure something out.

Do you do pottery commissions?
Every part of my pottery process is done by hand so each piece is unique. I can manage roughly similar shapes/sizes but I am by no means a machine or even a production potter. If you like the look of something I've made but it's sold out or you'd like to have it in a different colour, get in touch with me and we can make an arrangement. I don't take commissions for items unlike what I already sell. If you want something in a particular shape and style that I don't offer, please find another independent designer/craftsperson to support. There are lots of us out there. 

What if I want to return something? 
I try my best to be as accurate as possible in my photographs and descriptions. I give the dimensions in mm for every pot so please ensure you are clear on the size before ordering. Everything is handmade and has individual quirks but if there are superficial cracks or blemishes, I will mention those as well. But sometimes, things aren't what you expected so if you are still unhappy and change your mind, you can return the item and I will refund you the original cost. I'm afraid I can't cover return shipping.

If anything breaks before it gets to you, I will refund you. If anything breaks on it's way back to me, I will not be able to refund you. Zines and prints are not returnable.

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